Deliveries and returns
DELIVERY METHODS AND TIMES
Kids around ships to United Kingdom, mainland France, Corsica, Monaco, Belgium, Spain and Italy. You will receive your delivery at home or office within 2 to 3 working days of confirming your order.
Kids around provides free shipping on orders from £90.
For orders under this amount, a shipping fee of £9.90 for home deliveries will be charged.
PROCESSING YOUR ORDER
Once you have confirmed payment, your order will be sent to our logistics department, which will then carefully prepare your order for safe shipping.
If you choose the “Gift Wrap” option, your items will be wrapped in crepe paper and shipped in an elegant box decorated in the Kids around colours, along with your message printed on an attractive card.
Your order will be delivered one day after confirmation to Fedex, and you will immediately receive a shipping confirmation email. This email will indicate the products being shipped, as well as your package’s tracking number so that you can track your delivery at https://www.fedex.com/fr-gp/tracking.html.
In order to obtain a refund on a returned item, you must make a request to return your article within 14 working days of receiving your order. Due to the pandemy, this delay is extented to 60 days.
The article must be in perfect condition, in its original packaging and accompanied by any accessories (bag, extra gift, box, etc.).
Nothing could be simpler than requesting a return!
- Sign in to your account
- In the “My Account/My Returns” section, select the order and then the items you wish to return and click “Request return”
- Our customer service will send you a pre-paid return label by email within 48 hours
- Pack the products to be returned, put the returns form into the parcel and then paste the return label on the parcel
- Leave your parcel at the post office
You will be refunded the product price and any delivery costs within 15 days of receipt of the returned product. Please note that processing times may be longer for any returns that do not follow the indicated procedure.
We are currently unable to offer item exchanges. As a result, we advise that you return any products that do not meet your requirements and place another order for your preferred product.
Products purchased in-store may not be returned via our e-shop, and products purchased in our e-shop may not be returned at a store.
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