PURCHASE GUIDE

Nos boutiques sont ré-ouvertes selon la réglementation en vigueur. Pour garantir la sécurité de nos équipes et de nos clients et la meilleure expérience shopping possible, nous avons pris plusieurs mesures nécessaires :
 
– Port du masque et de gants obligatoire pour les équipes de vente. Nous recommandons également à nos clients de porter un masque.

– Nettoyage systématique du TPE après chaque passage, et 4 fois par jour de la caisse et des portants.
– Gel hydroalcoolique à disposition des équipes de vente et des clients dans chaque boutique, il sera proposé aux clients à leur entrée dans la boutique
– Caisse adaptée pour éviter tout contact physique et projections de salive.
– Marquage au sol devant et dans la boutique pour faire respecter les distances de sécurité entre chaque visiteur, et parcours mis en place au sein du magasin pour éviter tout croisement.
– Cabines d’essayage et coin enfants sont fermés.
– Nombre de visiteurs restreint pour chaque boutique

Home delivery is provided in France, Monaco, Belgium, United Kingdom, Spain and Italy, in compliance with safety instructions.

Our logistics teams continue to prepare your orders every day of the week and Colissimo handles collections normally. Delivery times are thus maintained within 2 to 3 working days.

Deliveries to pick-up stations are available on our site, but if a pick-up station delivery was in progress in an establishment now closed, your package will be redirected towards another one. You will receive a text message from Colissimo to inform you. Do not hesitate to track your parcel using your tracking number!

Return deadline is extended to 25 days upon delivery. 

The return period is extended until the shops reopen. Once your store is reopen, you will be able to process your return. We invite you to keep your proof of purchase and the labels on the clothes.

The entire Kids around team is taking all necessary safety and hygiene precautions given by the government when it comes to preparing your order. The items are protected by a plastic pocket and are therefore not in direct contact with our pickers.

We also invite you to respect those health and safety gestures by conscientiously washing your hands after handling any package.

Placing an order is easy and can be done in several ways: – Search for an item by name or reference in the search bar – Browse the catalogue and discover our collections – Check out our featured looks and inspirations in our dedicated section Click on the item you’d like to purchase, choose your favourite colour and size, then click “Add to basket”. To finalise your order, click on the basket icon [icon] at the top right of your screen and follow the 4-step ordering process. You will need to either log in or register for a new account. Once these actions have been completed, you will receive an order confirmation and summary by email.

Once your payment has been confirmed, you will receive a confirmation e-mail summarising your order information.

Your order cannot be changed once it’s been confirmed. You can, however, return your order free of charge if a product does not suit you.

There are two ways in which we inform you of lack of availability in our catalogue: – if all sizes of an article are out of stock, a “Not Available” thumbnail will appear on the product image in the catalogue – if only certain sizes are out of stock, you won’t be able to select them when adding them to your basket If, in a rare occurrence, a product were to be out of stock after you have already placed an order, you will be notified by email. The product in question will not be charged to you or debited from your account.

Yes, Kids around will gift wrap your order in an elegant box along with a card displaying any message you like. Simply choose the option “Gift box and Message card” in your basket. You will be charged £4.50 for this service.

Payment can be made by credit card: Visa, MasterCard and Carte Bleue or by PayPal.

Your purchases on kidsaround.com are entirely safe. Payments are handled by our online payment specialist, Be2Bill. Kids around has no access to your banking data, which is transmitted in encrypted form. We have also opted for SSL (Secure Socket Layer) encryption to protect all of your browsing on our site and ensure the confidentiality of all sensitive data related to your personal and payment info.

If your online payment is declined, we first recommend that you double-check the bank information you’ve entered and try again. If the problem persists, we suggest that you contact your bank to help resolve the situation. If you do not receive a satisfactory response from your bank, please contact our Customer Service Team.

Kids around ships to mainland France, Corsica and Monaco, the UK, Belgium, Spain and Italy. You may receive within 2 to 5 working days* (from monday to friday) of confirming your order. Kids around provides free shipping on orders from £150. For orders under this amount, a shipping fee of £9.90 for home deliveries will be charged, provided by Fedex.

You will receive a shipping confirmation email for your order as soon as it is handed over to the carrier. This email will indicate the products being shipped, as well as your package’s tracking number so that you can track your delivery at www.colissimo.fr. You can also track your order by logging into your account on the Kids around website.

If no one is at the provided address when Colissimo attempts to make the delivery, a delivery notice will be left in your mailbox and your parcel will be available for collection from a post office for 15 days. If you cannot pick up the parcel within 15 days of the date the delivery notice was left, the parcel will be returned to us. You will then need to place a new order if you want to receive the products in question.

You have 14 days upon delivery to return an item. The article must be in perfect condition, in its original packaging and accompanied by any accessories (bag, extra gift, box, etc.).

It couldn’t be easier to return a product! Just follow these 5 steps: – Sign in to your account – In the “My Account/My Returns” section, select the order and then the items you wish to return and click “Request return” – Then print the returns form and the pre-paid return label – Pack the products to be returned, put the returns form into the parcel and then paste the return label on the parcel – Leave your parcel at the post office, in your mailbox, or with a partner retailer, according to Colissimo’s instructions You will be refunded the product price and any delivery costs within 15 days of receipt of the returned product.

If any of the goods received are damaged or do not correspond with the order you placed, you can return the item in question free of charge by following the return procedure, stating clearly the reason for your return. You will then be refunded for the product price and any delivery costs within 15 days of receipt of the returned product.

Refunds are made within 15 days of our receipt of your returned product. You will then receive an email informing you that the refund has been made. Under no circumstances will Kids around credit any bank card other than the one used to place the order.

Yes, you need to create a free account before you can place an order. This will give you access to all information relating to your purchases and allow you to save time on your next order. The information you enter when creating your account is required in order to process your orders and will never be disclosed to third parties.

Just click “Forgot password” on our login page. A new password will be sent to your account’s email address. Don’t forget to change your password in “My dashboard”.

Your personal data, such as your address and phone number, is needed in order to process your orders. Unless we are given your explicit agreement, it will never be passed on to other companies. In accordance with the Data Protection Act (Loi Informatique et Libertés of 6 January 1978), you have the right to access, modify or object to any data pertaining to you. In order to exercise this right, please contact us by visiting the Contact Us page or by mail at the following address: APPROCHE SUR MESURE, Service Relations Clients Kids around, 63, rue Edouard Vaillant; 92300 LEVALLOIS PERRET, FRANCE.

Like Kids around and want to give your friends and family free choice over our range of products? Kids around has gift cards for all budgets; they remain valid for one year. The lucky recipients will receive their gift cards by email, and can use them to pay for orders of their choosing at the kidsaround.com e-shop. We advise that you make sure they have successfully received the email, as it could land in a spam folder.

You can create a Wish List by clicking on the icon at the top of your screen. In order to view the list the next time you visit the site, you will need to login or create a new account. Please note, items placed in your Wish List are not reserved!